Frequently asked questions

What materials are used for your products?

We’ve carefully sourced tempered glass with exceptional clarity so your favorite photos shine through. SoulTiles photos on glass are created using vibrant and environmentally friendly inks. Components like our cork bumpers are sustainably harvested. Finally, our hassle-free packaging is 100% biodegradable.

How heavy are your products?

The weight of our products are 1.8lbs for the 8x8, 3.8lbs for the 8x16, and 4.8lbs for the 8x24.

How does this product hang on the wall?

Our products are shipped with easy-to-use templates, bubble levels, and specially designed screws. Tape your template to the wall exactly where you want it, level it without included clip-on bubble level, and sink the screw(s) precisely the first time. We make it easy!

Isn’t glass breakable?

There is always a chance of our products breaking. However, the glass we use is tempered and thick enough to withstand normal freight and use conditions. If dropped on a tile floor or concrete, there is a chance the product will break. Most handling mishaps will not result in broken glass. In the rare event the product breaks, tempered glass will shatter into small pieces safe for pickup and disposal.

What do I do if my product arrives broken?

Simply reply to us via customer support and we will send a replacement piece.

What if I am not satisfied with my purchase?

If you are unsatisfied with your purchase, please contact us right away and we will make every effort to address your concern.

How Do I Upload A Photo To SoulTiles?

See video above for a step-by-step tutorial.

We are a small, passionate team.  If you have questions, comments, or suggestions, please let us know how we can serve you better.